Terms & Conditions
These terms and conditions constitute the full and complete service agreement (“The Agreement”) between you (“The Customer “) and the service provider (Excellence Painting - Painting Division of Superb Property Group Pty Ltd) – referred to throughout this agreement as ‘We’, ‘Our’ or ‘Us’) for the provision of services. References to days contained herewith-mean ‘calendar’ days. The Customer is expected to take some time in reviewing this Agreement before using our services and agree to be bound by the terms and conditions set out below.
We will endeavour to provide a quote within 7 days of receiving your request. It is your responsibility to ensure you have provided us with the correct information to ensure we can return the quote in a timely fashion.
For quotes provided without inspections, the quote is only an ‘estimate’ based on the information available at the time. The quotation is subject to change following an onsite quote/visit.
Our quotes are valid for 14 days from date of receipt, unless we agree otherwise.
Excellence Painting quotes are non- negotiable unless we choose to offer a discount.
All quotes provided must be copied and a signed copy emailed back prior to any work commencing. Email acceptance of the quote is considered binding.
In accepting our quotes you have therefore deemed to have accepted our terms and conditions.
Quotes are based on the condition of the property at the time of inspection. Any adjustments to the condition will void the quote, following any adjustments a new quote will be provided upon inspection.
All prices quoted are in Australian dollars. GST details are outlined on the quote.
We will always endeavour to follow timelines where possible.
All contract timings are subject to weather conditions and/or any unforeseeable circumstances out of our control.
We accept no responsibility for any loss of time or otherwise due to timings on a contract.
Once we have offered a start date for a contract we require all deposits to be paid straight away.
We reserve the right to cancel potential contract start dates if the contract has not been returned and signed and the deposit has not been paid.
4. Weather conditions
We reserve the right to postpone any contract due to adverse weather conditions. Start dates and project completion are subject to weather conditions. Weather conditions are conditions that are not suitable for the application and or preparation of painted surfaces.
We require a 30% deposit once a start date has been offered or as outlined on the quotation provided.
10% of this deposit amount is non-refundable under any circumstance. 50% of the deposit will be withheld whereby services are cancelled by the customer with more than 48hours notice and less than 7 days.
Excellence Painting offer a minimum 5year warranty on our workmanship and the products used. In addition, to product warranties offered by manufacturers.
All warranties are subject to the property owner carrying out general maintenance on their property to ensure all work carried out by us is kept to reasonable standard.
We accept no responsibility for any work carried out by us that is altered, touched up, tampered with by the property owner or any third party. All warranties are void in this case.
Any warranty claims must be lodged in writing via email.
Refer to Guarantee form for conditions
Excellence Painting do not warrant the following issues: cracking, settlement cracking, water stains, rust, peeling ceilings, previously painted surfaces that have not been sealed.
7. Paint products
Excellence Painting reserve the right to alter/change products used on any project without prior notice.
All paint and materials remain the property of us until all balances are paid in full.
We reserve the right to remove any unused paint and materials from a project site before, during or after completion of a project.
We accept no responsibility for choice of colours on any project.
If for any the reason the client changes their mind after they have chosen a colour, any associated costs with this change of mind will be incurred by the client in full, and this includes any labour costs during the process.
We do not accept responsibility for yellowing of any gloss enamel products.
Filling of gaps and holes relates specifically to gaps in timber work and patching of nail, screw and picture hook sized holes. We do provide plastering at additional charge, any holes requiring plastering will be detailed in the quotation provided.
8. New homes
Excellence Painting do not paint any new homes until all internal lights have been fitted and are operational.
We do not accept responsibility for the gapping of cornices, door frames, window frames and skirtings as this should have been carried out by the client’s builder.
We do not accept responsibility for any damage caused by any other tradespeople whilst painting new homes; any cost associated with this is the responsibility of the property owner.
All invoices must be paid within 48 hours of completion.
Excellence Painting reserves the right to request and receive a progress payment during any project.
Any invoice outstanding after 30 days will be handed to a registered debt collector and any costs associated with this process will be passed onto the client.
Outstanding balances after 5 days will incur a 5% interest charge and will continue to incur this interest charge every 5 days after the date of invoice issue until all balances have been paid in full. In addition to a $10.00 administration fee.
We do not accept payment by cheque.
Any complaints are to be lodged as soon as an issue arises in writing via email. All complaints are to be kept confidential and if the client proceeds to publish any complaints, Excellence Painting reserve the right to take legal action against any party to reclaim any losses in revenue.
11. Additional work
Any additional work not stated in the clients quote will be discussed and agreed upon prior. It is the client’s responsibility to carefully read and understand the quote issued and inform our office of any discrepancies prior to acceptance.
12. Cancellation and Re-scheduling
In order to provide a professional service and to avoid any business disruption caused by no-shows, and short notice cancellations; the minimum cancellation notice period is 7 days. If for any valid reason you require the booking to be adjusted, please contact us as soon as possible to determine the most suitable accommodation. We reserve the right to cancel or delay a booking at time of service if the service falls outside of the scope of what is reasonably required, is unsafe working environment, or any factors which we deem unsuitable to obtain the best possible outcome.
Conditions for failure to meet notification periods are listed below: a) When customer fails to provide a 48 hour cancellation notice period, the Customer forfeits the deposit amount; b) If the service is cancelled within the 7 day notice period but not within the 48hrs the Customer forfeits 50% of the deposit with the remaining balance to be returned as soon as possible.